TERMS AND CONDITIONS OF KARIUS.NU

If you are wondering about our terms, please contact us at info@karius.nu
Our legal name is: Morbee AB, organization number 559075-1300, Address Göteborgsvägen 10B, 504 35 Borås, Sweden

1. Buy

When ordering, a purchase agreement will only be reached when Karius.nu confirmed the order by order confirmation. An order confirmation will be sent no later than 24 hours after the order has been received by Karius.nu. If delivery time changes in the order, the customer will be notified as soon as possible. You are always entitled to cancel the purchase at no cost until the item has been shipped. Karius.nu has ownership and right of withdrawal of all products until full payment has been received from the customer. To shop with us you must be 18 years old and Karius.nu must be able to determine the customer’s residential address.

2. Prices

Prices include 25% VAT for orders within the EU. In the case of a confirmed order, prices can only be changed by circumstances that Karius.nu does not have. For example, materially changed commodity prices, currency fluctuations or changed VAT. No expedition costs are added. Should the price change, the customer is entitled to cancel the purchase free of charge.

3. Shipping

A shipping charge of 2.9 Euro is added in Europe. Shipping costs may change and sometimes be discounted. You see complete shipping cost at checkout.

4. Payment Options / Payment Terms

4.1 Card payment
We use Stripe Secure Card Payments. Read more about Stripe here: https://stripe.com

4.2 Paypal
You are able to pay via Paypal. For more information visit www.paypal.se.

4.3 Swish
Select Swish as the payment method and you will find information in your order confirmation of the number you swishar the payment to. Once your payment has been registered with Karius.nu, your order will be sent.

5. Deliveries

Orders made before 16:00 on a day off are treated the same day and are usually shipped within 1-3 days within Sweden.

We reserve the right to sell all inventory items before we update the website, and we will inform customers about the estimated delivery time. The customer is always entitled to cancel purchase free of charge unless the item is in stock. The packages are delivered by Posten or another carrier to the delivery point or sent by mail.

6. Delivery delays

Sometimes delivery delays occur from our suppliers except our control. This can happen, for example, when a supplier can not fulfill his delivery obligations towards us or problems in the manufacturing process. If this happens, we waive compensation for the damage caused by the delay. You can rely on us to always notify you of deliveries on time. As a customer, you always have the right to cancel the purchase at no cost on delivery.

7. Transport

Karius.nu is responsible for transportation to you as a customer. You and the carrier will be liable for any return to us.

8. Damaged goods

When you receive your goods, it is important that you check your order immediately. If you have received an incorrect or damaged product, please contact us as soon as possible by e-mail to info@karius.nu

9. Right of withdrawal and open purchase

Private customers have the right to 14 days of cancellation under the distance contract. This means that you as a customer have the right to undo your purchase within 14 days of receipt of the goods. Returned product must be unused and in its original packaging. When using a right of withdrawal / open purchase, the customer is responsible for the return freight.

As a customer of ours, Karius.nu also offers Open Purchase within 30 days of you ordering the product. This applies only to unused products.

10. Complaints

If you want to advertise a damaged or incorrect product, please contact us by email for further instructions. Please let us know by email info@karius.nu before sending anything. Submit the invoice / receipt so we can identify the return. Remember, you are responsible for shipping to us.

In case of a dispute, we will always follow ARN recommendations.

11. Refunds

Refund is made via Swish, PayPal or Stripe. The sum is always refunded to the same account used at the time of purchase and as soon as possible after we have received and approved the return.

12. Reservations

We reserve ourselves for changes in prices due to major price discrepancies from our suppliers, errors or other errors beyond our control. Read more about unforeseen events under the Force Majeur below.

13. Protection of personal data

In connection with registration and ordering, you agree that we store and use your information in our business for the sole purpose of completing and providing the service you expect from us. According to PUL (Personal Data Act) you are entitled to obtain the information we have registered and if you consider it incorrect or irrelevant you may request correction or removal from our customer register. If so, contact our customer service (please e-mail info@karius.nu). We also ensure that we do not get sell or transfer any personal data (see our privacy policy).

By 2018, PUL will be replaced by GDPR, which are new data protection rules that apply throughout the EU. Because we do not provide information to third parties, this does not directly affect PUL in terms of processing your information or our relationship with you as a customer.

One difference is that we as a company must have appointed a data protection agent. With us, our CEO is Data Protection Officer. Do you have questions about how we treat your information, please look forward to our privacy policy or contact us at info@karius.nu.

14. Unpacked package

If your package arrives at a delivery venue, an email notification or text message will be sent to you. You as a customer are responsible for the correct number of the mobile number, address and e-mail address you entered.
If you do not pick up your package, you will be charged an administrative fee of 250 kr.

15. Force Majeure

In the event of war, natural disaster, labor market disputes, government decisions and comparable events beyond our control which could not reasonably be foreseen, affecting entered into agreements and our commitment, which means that we can not hold that agreement / commitment, shall constitute grounds for that we are freed from our obligations to fulfill the said agreement.

The following are links to the Consumer Agency and ARN, where you can read more about the consumer acquis and the distance contract law, etc.
http://www.konsumentverket.se/
http://www.arn.se/

As a consumer, you can also turn to the EU to get help with conflict resolution when shopping online.
Link: ec.europa.eu/odr

Then you arrive at:
“European Commission official website The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court.”