HOW ARE WE TREATING YOUR PERSONAL INFORMATION?
When you shop from an online store, ours or someone else, you leave information about yourself. Wherever you live, what email address you have and what you are shopping. Some of our customers wonder what we do with the information and here we describe a little more formally how we work with information.
The basis of all we do is to treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.
SUMMARY OF OUR INFORMATION HANDLING
We collect as little information as possible. We need to know where you live to send the goods home to you. If you order for your job or summer place, we do not even need to know where you live.
When paying by card, you must provide your credit card number. It goes via a secure server and Stripe manages card payments through us.
Then, of course, we need to know what products you order and we need your e-mail address to contact you with delivery message, changed information, etc.
Here’s a more detailed description.
WHAT SYSTEM TREATS YOUR DATA?
When you shop with us, your order will take several steps to process and ship your goods to you.
WordPress / Sello
We use two systems, one for our webshop based on WordPress and order management system called Sello. WordPress is a database where our products, our pages of text and everything else (including this page) you see in the webshop are collected. When you place an order at www.karius.nu, you can do it on our website.
Your order first ends in a database with us, which we only have access to, and then the product and address details of the customer will be sent to Sello. There Sello keeps the information for us but does not treat it in any way without our permission and we request it. For example, if an order for some reason has not been reviewed or doubled. Then, Sello’s technicians can investigate the order and troubleshoot.
The order contains information about which products you purchased from us, how you paid (but no information about credit card, social security number or the like), the address we will send the goods to.
It is from us that you receive email notification that we received your order and when we sent your order.
If you make a change or return goods, we will usually note that in Sello. For example, such a note may look like this:
“180118: Customer wants to switch to another brush instead. Sends new today with return bag.”
Here we can also save and add conversations linked to order and change.
We never write any personal information in the note area, but only those related to the order.
STRIPE, PAYPAL AND SWISH
When you come to checkout you have to pay for your goods. There you can choose from several different payment options. Depending on the payment method, an external payment broker will provide information about your purchase.
For Stripe and Paypal, only order numbers and amounts are included in our information. For Swish, the information you enter is saved.
If you have questions about how Stripe, Paypal and Swish treat your information, you must contact the payment broker and swish your bank.
YOUR CUSTOMER MESSAGE
We use Outlook for our customer service mail. When you mail to Info@Karius.nu, it is our own e-mail service we use. Normally, we will delete incoming mail within 2-3 months of receiving them. If we need to save some information, we’ll put the information in Sello over.
DATA RESPONSIBILITY AT Karius.nu?
Our CEO is the Data Protection Officer and is responsible for ensuring that all employees are familiar with how we bear information. If you would like to contact please email firstname.lastname@example.org.
HOW DO WE USE THIS INFORMATION?
We use the information to expedite your order. We use your e-mail address to send information to you. If you do not want information from us, you can simply cancel a further information message via a link information email and will never be contacted by us again.
WHY DO WE SAVE INFORMATION?
We save information for accounting reasons. We need to be able to report the basis for the tax authorities. You can create an account at www.karius.nu and see your previous orders.
INFORMATION TO OTHER ACTIVITIES
We never leave your information to anyone else. Exception is made if for any reason we are forced by law or by court order.
TAKE YOUR INFORMATION FROM OUR DATABASE
The information we save is only available as a basis for the financial transaction and is kept for legal reasons and therefore can not be deleted.
If you have questions, feel free to contact us at email@example.com